Nessy

Who we are

We are Nessy Learning and we have created an online learning platform called Nessy. Nessy is designed to make learning fun, affordable and easy to access. Nessy is based upon the scientific research of how people learn. We have been doing this since 1999.

We do other things too, like training teachers and parents to understand dyslexia.

Get in touch

When you use Nessy, we collect some information about you. The information is called personal data. We have a special person whose job it is to protect your personal data.

If you want to know more about the personal data we have of yours, or if you want to raise a question with us then do contact us. If you are under 13 your parent or carer would need to do this. If you are over 13 then you can contact the Nessy Data Protection Officer at privacy@nessy.com

We think it would be best if you discussed this with your parent or carer first, and that you copied them into any emails you send.

Personal data – what’s that?

What we mean is any information that could be used to identify you such as your name and address; or, it could include a telephone number, email address and the school you go to. Nessy needs to identify you as part of how the platform works but we make sure we keep it safe.

Where we get your personal data from and what we do with it?

Basically, we get it from you! If you are under 13 then your parent or carer has to give it to us on your behalf. We don’t buy lists of names. If you are being supported by us then we might take information from, for example, your school which would help us to help you as best we can.

So:

You might need a little bit of help yourself and maybe someone has contacted us for you.

When you get in touch with us we will sometimes ask you for personal information. Personal information means things like your name, your age, where you live, and how we can contact you.

If you are under 13 then we have to ask a parent or carer, or another adult who looks after you to give us that information for you. We tell them how we keep that information safe in our other ‘Privacy Notice’ – it is a bit longer than this one! They can ask to see any of that information, any time.

If you are 13-18 then you can give us permission (or, ‘consent’) to record some data about you depending on what we are doing and hold on to it for as long as we need to.

It is really important to know that we are really careful with this information.

Everyone at Nessy is trained on how we keep your information safe.

How long we keep your data for

We have thought a lot about how long we should hold on to personal data. We believe it is only as long as you would consider reasonable, or where we have to because of the law. A record of someone buying a Nessy subscription needs to be kept for 7 years by law. We have a list of how long we keep all information and what we do with it. When you stop using Nessy we store your personal data for at least a year before deleting the record. We do this in case you decide to use Nessy again. If you would like us to delete your personal data then we will do that if you ask us. While we are storing your personal data, we keep it very safe on our systems, just like you would expect us too.

Your rights

You have all the same ‘rights’ with regards to your personal information as adults do – this is a very good thing. There are 12 rights and you can see them here.

If you want to know more, have a look at our general Privacy Notice.

This privacy notice was last updated by adults in September 2021.